FenixApp is an emotional wellbeing platform. This policy explains what information may be involved, why it is processed and which controls you have. Some emotional and wellbeing records may be considered sensitive data and receive additional care.
1. Controller and contact
FenixApp is responsible for the processing described in this policy.
For privacy, access, correction, objection, portability or deletion requests, email soporte@fenixapp.mx.
2. Data that may be involved
The information depends on the modules you choose and the permissions you grant.
- Account and profile: name, email, age or age range, gender, country, language, photo and Firebase identifiers.
- Wellbeing and activity: reflective assessment responses, moods, habits, sleep, activities, reflections, progress, mindfulness and structured usage signals.
- FenIA: messages you choose to send, history, memories and insights used for continuity. Text sent to AI providers is limited to the context needed to generate a response.
- Community, ideas and support: posts, replies, product suggestions, votes, reports, blocks, tickets, attachments and community information visible according to each feature. Product ideas are moderated before publication and public copies do not include your UID or email.
- Technical data: app version, operating system, device model, language, errors, stability, notification tokens and technical identifiers.
- Purchases and Premium: entitlement state, product, dates and source. FenixApp does not receive your full card number.
- Optional health data: sleep or compatible Health Connect signals only when you grant the relevant permission.
3. Purposes
- Create and protect your account.
- Store records you request and display history.
- Personalize content, limits, language and educational recommendations.
- Connect structured signals in My Progress without producing a diagnosis.
- Operate FenIA, SOS, mindfulness, articles, community, support, backups and Premium.
- Prevent abuse, moderate shared spaces and resolve incidents.
- Measure aggregate stability and use when consent exists.
- Meet legal obligations and respond to rights requests.
4. Consent and legal basis
Essential data is processed to provide the service you request. Sensitive data, analytics, notifications, Health Connect and other optional permissions require a specific action or consent.
You can withdraw permissions or consent in the app or device settings. Withdrawal may limit features that depend on that information.
5. Service providers
FenixApp does not sell personal data. It uses providers for specific functions; they may process information under their own terms and safeguards.
- Google Firebase and Google Cloud: authentication, Firestore, Realtime Database, Storage, Functions, notifications, optional Analytics and Crashlytics.
- Google Sign-In and Google Play: access, distribution, purchases, renewals, cancellations and store policies.
- RevenueCat: Premium entitlement validation and synchronization.
- Health Connect: optional reading of compatible information authorized by the user.
- OpenRouter and Hugging Face, or equivalent configured providers: processing conversational context needed for FenIA responses.
- IONOS and email services: support, confirmations, newsletter and operational messages.
6. FenIA and conversations
FenIA is a reflective conversational tool. Part of the selected text and context is sent to a language-model provider to generate a response. Do not include passwords, financial information or third-party data without authorization.
Memories and insights support continuity and can be deleted with the account. FenIA does not diagnose, provide therapy or handle emergencies.
7. Storage and security
Firebase services use encryption in transit and at rest. FenixApp applies access rules, authentication, per-user permissions, administrative controls and encrypted backups where applicable.
No system can guarantee absolute security. If an incident affects your rights, we will act and notify as required by applicable law.
8. Retention
- Account and private data: while the account is active or the data is needed to provide the service.
- Backups: until you delete them, disable the service or delete the account.
- Support and security: as needed to resolve a request, prevent abuse and meet obligations.
- Community content: may be anonymized to preserve conversation coherence; the identity link is removed.
- Aggregate analytics or research: only when it cannot reasonably identify a person and a valid basis exists.
- Minimal deletion records: for a limited period without a plain-text UID or email.
9. Your rights
You can request access, correction, deletion, objection, portability or restriction by emailing soporte@fenixapp.mx. We may reasonably verify your identity first.
You can also delete the account from FenixApp or the deletion page. Deleting an account does not automatically cancel a Google Play subscription.
10. Web analytics and cookies
The landing uses only essential storage until you accept analytics. If accepted, Firebase Analytics may record general pages and actions such as a download, but never emails, form text, results, emotional content, codes or account actions.
You can reject measurement without losing access. The mobile app has its own consent controls.
11. Age
FenixApp is intended for people aged 16 and older. Accounts created without the required capacity or authorization may be limited or deleted.
12. International processing
Some providers process data in other countries. Available contractual and technical safeguards are applied according to applicable law.
13. Changes and contact
Material changes will be communicated in the app or on this site before taking effect when required.
Contact: soporte@fenixapp.mx. This policy is interpreted under applicable Mexican data-protection law.