Visible boundaries
Fenix does not diagnose, replace therapy or handle emergencies.
Trust center
Is FenixApp trustworthy?
A verifiable explanation of privacy, clinical boundaries, artificial intelligence, moderation and account control.
Trust does not mean promising perfection.
It means explaining what each module does, what information it needs, where its boundaries are and what you can control.
Contextual privacy
Each module uses only the information needed for the feature you choose.
Control and exit
Withdraw permissions, cancel Premium, remove backups and delete your account.
What happens in each experience
| Experience | Information used | Safeguard and boundary |
|---|---|---|
| Assessments | Responses, score, date and history. | Reflective results; never presented as a diagnosis. |
| Activities | Records you complete and structured signals. | Private narratives do not become a public profile. |
| FenIA | Message and required conversational context. | Uses external AI providers, can be wrong and activates safety routes for crisis signals. |
| SOS | Preferences, contacts and the safety plan you save. | Prioritizes stabilization; it does not replace emergency or human intervention. |
| Mindfulness | Sessions, minutes, preferences and feedback. | Counts completed practices and does not infer diagnosis. |
| Community | Posts, replies, reactions and reports. | Moderation, blocking, permissions and limited community profiles. |
| My Progress | Counts, categories and module signals. | Connects structured data without copying private text. |
| Backup | Encrypted file and minimal metadata. | Premium, on demand and protected by a phrase Fenix cannot recover. |
Frequently asked questions
Does FenixApp diagnose?
No. Assessments, FenIA, progress and content are reflective and educational tools.
Does a person read my FenIA conversations?
They are not part of a human therapy service. Required context is processed by AI providers and may only be technically reviewed when law, security or support requires it.
Does Fenix sell my data?
No. It uses providers to operate the service as described in the Privacy policy.
Can I delete my account?
Yes. Start the flow in the app or on the public deletion page.
What should I do in an emergency?
Contact emergency services or a local helpline. FenixApp cannot provide an immediate response.